relaxing and friendly cutting, colouring and styling

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This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to lurdes@hairdosalon.co.uk or by writing to Data Protection Officer, Hair Do Salon, 12 Burdock Close, Goodworth Clatford, Hampshire SP117RS.  Alternatively, you can telephone 07789 723741

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We obtain information about you when you register with us as a customer using our website or through conservation with us, for example, when you contact us about products and services or booking an appointment in the salon.

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The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you buy online or purchase a product from us, or book an appointment your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

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We may use your information to process orders that you have submitted/madewith competition entry, seek your views or comments on the services we provide, notify you of changes to our services, send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc), process a job application.

 

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activit. 

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We will not sell or rent your information to third parties. We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example Stripe and Paypal to process card payments or courier companies for ensuring delivery of goods/order fulfilment). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Hair Do Salon for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. 

 

When you use the secure online payment pages, you are redirected to a secure third party payment portal (e.g. Stripe or PayPal etc), our third party payment processors specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We will not share your personal information with third parties for marketing purposes (other than we may share details with Trustpilot to enable you to rate our service and leave a review.

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You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, services, events, promotions and news then please email us at lurdes@hairdosalon.co.uk to opt out of this.

 

When you give us personal information, we take steps to ensure that it’s treated securely. We don’t store any credit or debit card details) and we do our utmost to protect all other details (including encryption and protection with 256 Bit encryption on SSL - when you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer). Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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Like many other websites, the Hair Do Salon website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

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We do not knowingly provide services to customers under the age of 16.  It is a requirement of business that all Hair Do Salon customers are over the age of 16.

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We keep this Policy under regular review. This Policy was last updated in May  2020